I worked as an IT Support Engineer at Aurora Technologies Ltd, on two separate occasions.

In my IT Support Engineer role, I was tasked with providing 1st line support to over 30 different companies around the East Midlands area. This included phone support and visiting clients on-site.

I also spent time working on a new website for the company. I improved many of my Web Development skills whilst doing this.

There were a number of different aspects to my job including:

  • Maintaining and managing servers remotely
  • Fixing computers on work benches in the office
  • Providing telephone support
  • Visiting clients on-site
  • Dealing with backup solutions
  • Troubleshooting client problems remotely via Remote Access solutions
  • Working on the development of a new website for the company

Website: http://www.aurora.uk.net

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